Quick Test Frequently Asked Questions
If you don't find the answer or have a question please send us a message through our Contact Us page, or call us toll-free at 800-721-1414. Customer Service Representatives are available Monday through Friday 8am-5pm EST and are eager to answer any questions you may have.
Q: Is my personal information kept confidential?
A: Absolutely! Protecting the privacy of our customers is our number one priority. Spectrum Labs is committed to providing a confidential online experience for all customers.
Your personal information is contained behind secured networks that are only used to ensure all orders are processed appropriately and that items arrive at your door in the quickest manner possible. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Quick Test Inquiries
Q: What is the difference between quick test and quick test plus?
A: Quick Test Plus contains a laboratory grade control sample that will always test negative. This control sample provides an added layer of security to ensure that your results are accurate. Truly unique, no other product on the market does this!
Q: What drugs does the quick test and quick test plus screen for?
A: Marijuana, Amphetamines, Barbiturates, Cocaine, Ecstasy, Phencyclidine, Methamphetamine, Oxycodone, Morphine and Benzodiazepines.
Q: How many times can I use a 10-panel drug test?
A: You can only use it once. Each product comes with two, so that you may test yourself again if you would like to verify results.
Q: If i test negative, does that mean my urine is drug-free?
A: Not always. It is possible, but rare, that they may still be in your system in a small amount.
Q: Is it possible that the test is showing a false positive?
A: Yes, certain foods, medicines, or supplements may result in a false positive.
Shipping & Orders
Q: What are my shipping options?
A: We offer free standard shipping, which is 7-10 business days through FedEx Smart Post (FedEx delivers the package to your local United States Post Office, who will then deliver the package to you). We also offer FedEx Home Delivery (about 3-4 days transit, but NOT guaranteed), FedEx 2-Day and FedEx Overnight.
All orders placed after 4:30PM EST will not be shipped until the next business day. If you order an overnight order on Friday before 4:30pm EST, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday. Our vendor shipper does not deliver on weekends. Express delivery time (on 2nd Day and Overnight) does not include order date or weekends.
Q: What is your return policy?
A: Spectrum Labs does not refund purchases, but we will exchange any unused expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value for retail customers only. Send unused expired product in original packaging to:Spectrum Labs
PO Box 8401
Cincinnati OH 45208
Att: Exchange Department
Please allow 2 to 4 weeks for exchange to be processed and returned.
Spectrum Labs does not exchange products purchased at wholesale pricing.
Q: How do I place an order?
A: You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8am – 5pm EST.
Q: Will I need to sign for rush deliveries?
A: No! We do not require signatures on overnight, 2nd day or orders exceeding a $100 value.