Quick Test Frequently Asked Questions
If you don't find the answer or have a question please send us a message through our Contact Us page, or call us toll-free at 800-721-1414. Customer Service Representatives are available Monday through Friday 8am-5pm EST and are eager to answer any questions you may have.
Please note that Spectrum Labs will be closed for the Labor Day holiday. Any online orders placed after 4:30pm EST on Friday September 2nd will not be shipped until Tuesday September 6th.
Q: Do you share personal information with anyone?
A: Protecting your privacy is essential, and we are committed to providing a confidential online experience. Your personal information is contained behind secured networks that are only used to ensure all orders are processed appropriately and that items arrive at your door in the quickest manner possible. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
QUICK TEST INQUIRIES
Q: WHAT IS THE DIFFERENCE BETWEEN QUICK TEST AND QUICK TEST PLUS?
A: Quick Test plus contains a laboratory grade control sample that will always test negative. This will provide an active comparison of the two tests to determine if the human sample is positive or negative.
Q: WHAT DRUGS DOES THE QUICK TEST AND QUICK TEST PLUS SCREEN FOR?
A: Marijuana, Amphetamines, Barbiturates, Cocaine, Ecstasy, Phencyclidine, Methamphetamine, Oxycodone, Morphine and Benzodiazepines.
Q: HOW MANY TIMES CAN I USE A 10-PANEL DRUG TEST?
A: You can only use once. Each product comes with two, so that you may test yourself again if you would like to verify results.
Q: IF I TEST NEGATIVE, DOES THAT MEAN MY URINE IS DRUG-FREE?
A: Not necessarily, negative results can be obtained when the drug is present, but below the cut-off level of the test.
Q: IS IT POSSIBLE THAT THE TEST IS SHOWING A FALSE POSITIVE?
A: Yes, certain foods, medicines, or supplements may result in a false positive.
Shipping Options & Return Policies
All package delivery times given by Spectrum Labs or posted on our website are estimates only and based on information provided by vendor shippers. We do not guarantee any specific package delivery times. Once the order leaves our shipping facility we are no longer in control of the delivery. Orders are shipped on the same day you receive your tracking information. EXPRESS DELIVERY (2 day and overnight) TIME DOES NOT INCLUDE ORDER DATE (after 4:30PM EST) OR WEEKENDS.
All orders are shipped discretely.
Package labels will read “Spectrum Labs” and will not indicate what products are contained.
Overnight shipping via vendor shippers is available for most areas in the lower 48 states. Some vendor shippers do not deliver on weekends. If you select overnight service on Friday, your package will arrive on Monday. If you select overnight shipping and it is not available in your area, you will be contacted by our customer service department.
Spectrum Labs is not responsible for package tardiness due to vendor shipper error, orders being placed after business hours and processed the next business day, incorrect shipping information, problems with credit card authorization or charging, or refusal of a person to accept delivery of the shipment.
All orders outside of the US will be shipped via a vendor shipper and are subject to import taxes, border fees, and additional shipping charges.
Q: What are my shipping options?
A: We offer regular shipping, which is 3 to 7 business days through FedEx Smart Post (FedEx delivers the package to your local United States Post Office, which will then deliver the package to you). We also offer shipping through other vendor shippers. All orders placed after 4:30PM EST will not be shipped until the following business day. If you order an overnight order on Friday, you will not receive your shipment until Monday. If you order Saturday or Sunday, it will not ship until Monday. Some vendor shippers do not deliver on weekends. Express delivery time (on 2 day and overnight) does not include order date (after 4:30PM EST) or weekends.
Q: What is your return policy?
A: Spectrum Labs does not refund purchases, but we will exchange any unused expired Spectrum Labs product for another Spectrum Labs product of equal or lesser value for retail customers only. Send unused expired product in original packaging to:
PO Box 8401
Cincinnati OH 45208
Att: Exchange Department
Please allow 6 to 8 weeks for exchange to be processed and returned. Spectrum Labs no longer exchanges products purchased at wholesale pricing unless the product is under an active recall.
Q: How do I Place an order?
A: You can place your order through our online ordering system. You can also call us toll-free at 800-721-1414 and speak with a Customer Service Representative. Our customer service department operates Monday – Friday, 8am – 5pm EST.
Q: Will I need to sign for rush deliveries?
A: No! Effective 2/25/17, we no longer require signatures on overnight, 2nd day or orders exceeding a $100 value.